Frequently Asked Questions

Welcome to LaLuna Art Prints! Here you'll find answers to some of our most frequently asked questions about our artwork, printing, shipping, and orders.

If there's anything else you'd like to know, we're always happy to help.

Are your art prints framed?

No. All physical prints are sold UNFRAMED.

The frames shown in our product photographs are for styling and inspiration only. Your order will include the printed artwork, ready for you to frame and display in a style that suits your home.

We clearly identify our physical prints as unframed throughout our product listings.

Are these physical prints or digital downloads?

LaLuna offers physical art prints, and some products may also be available as digital downloads.

Physical Prints: Professionally printed on premium matte paper and shipped directly to your address.

Digital Downloads: Delivered electronically, allowing you to download and arrange printing yourself. No physical item is shipped.

Please check the individual product title and description to confirm which format you're purchasing.

What kind of paper do you use?

Our physical artwork is printed on premium-quality matte paper, selected for its beautiful finish and ability to reproduce fine details and colors.

Our standard paper specifications include:

• Paper thickness: 10.3 mil

• Paper weight: 189 g/m²

• Opacity: 94%

• ISO brightness: 104%

• Paper sourced from Japan

The matte finish gives our artwork a refined, gallery-inspired appearance without excessive shine.

Where are your prints produced?

Our physical prints are produced through Printful, our trusted professional printing and fulfillment partner.

Each piece is printed to order, rather than being mass-produced and held in inventory.

Do you offer free shipping?

Yes! We're pleased to offer free standard shipping on physical art print orders, including domestic and international orders.

There is no minimum purchase requirement.

For more information, please visit our Shipping Information page.

How long will my order take to arrive?

Because every physical print is made to order, production time is required before shipping.

Delivery estimates depend on your location, the print size, production schedules, and shipping carrier.

Please refer to the delivery information available at checkout. Shipping times may be longer during busy holiday periods.

Will I receive tracking information?

Yes, tracking information will be provided when available once your order has shipped.

You'll receive a shipping confirmation email containing the relevant delivery details.

What print sizes are available?

Our physical art prints are offered in a variety of sizes, depending on the artwork.

Available dimensions are displayed on each product page.

We recommend checking your chosen frame dimensions carefully before ordering, as all physical prints are supplied unframed.

Can I order a set of matching prints?

Absolutely!

LaLuna offers coordinated sets of artwork designed to complement one another, making it easier to create a beautiful gallery wall or decorate multiple spaces.

Explore our Best Sellers and curated print collections for matching sets.

Will the colors look exactly like they do on my screen?

We make every effort to display artwork as accurately as possible.

However, colors may vary slightly between your screen and the finished print because of differences in monitor settings, brightness, display technology, and printing processes.

These small variations are normal and do not necessarily indicate a printing defect.

Can I cancel my order?

Because our physical prints are made to order, cancellations are only possible before production begins.

If you need to cancel, please contact us as soon as possible after placing your order.

Once production has started, we may no longer be able to cancel or change your order.

Do you accept returns or exchanges?

Because our physical artwork is printed specifically for each order, we generally cannot accept returns or exchanges for changes of mind, incorrect size selections, or other customer ordering errors.

However, if your print arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

We'll review the issue and arrange a replacement or refund where appropriate.

Please see our Returns & Refunds Policy for full details. Your statutory consumer rights remain unaffected.

My order arrived damaged. What should I do?

We're very sorry if your artwork hasn't arrived in perfect condition.

Please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photographs of the damaged print and packaging

We'll review the situation and work to resolve it as quickly as possible.

Can I request custom or personalized artwork?

We're always exploring new creative possibilities and collections.

While personalized artwork may not be available for every product, you're welcome to contact us with questions or special requests.

Is LaLuna Art Prints the same shop I found on Etsy?

Yes!

LaLuna Art Prints began as an independent Etsy shop, where our artwork has been welcomed into homes around the world and received hundreds of five-star customer reviews.

LaLunaArtPrints.com is our independent online store, created to offer a dedicated home for our growing collections.

We're delighted to welcome both returning Etsy customers and visitors discovering LaLuna for the first time.

How can I contact LaLuna?

We'd love to hear from you!

Whether you have a question about an artwork, need help with an order, or simply want to say hello, please reach out through our Contact Us page.

Thank you for supporting LaLuna Art Prints.

Beautiful art for spaces that feel like home.